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Before Boarding
My Viking Journey
Viking's dedicated online portal, My Viking Journey, supports every aspect of the voyage — from pre-departure preparation through to shore excursion reservations.
Early access is encouraged to ensure a smooth embarkation experience.
What can be done through My Viking Journey:
- Complete the online guest information form
- Browse and reserve shore excursion tours
- Make reservations at specialty restaurants
- Book spa treatments
- Review the voyage schedule and reservation details
The booking window for pre-voyage reservations will be communicated by the travel agent handling the booking.
Specialty restaurant seatings and popular shore excursions tend to fill quickly. Early reservations are recommended to secure preferred plans.
My Viking JourneyPassport
A valid passport is required on the day of boarding. As Japan-departure cruises on Viking Yidun are classified as international voyages, a passport is required for embarkation. Passport must be valid for at least six months beyond the end date of the cruise.
Passport Copies
Copies of the passport are required at check-in and at immigration checkpoints. Please bring two copies per person. The photo page should be copied in full spread on A4 paper (portrait orientation), one person per page. Black-and-white copies are acceptable.
Passports at Ports of Call
Guests holding non-Japanese passports must carry their passport whenever going ashore at any port of call.
Visa Requirements
Visa requirements for each port of call are subject to change. Guests are responsible for confirming the latest requirements through their travel agent or official government sources, and for obtaining any necessary visas independently. Non-Japanese passport holders may require visas or entry permits at ports of call regardless of whether they plan to go ashore.
Credit Cards
Onboard purchases and paid services are settled by credit card, debit card, or US dollar cash. When a credit card is registered at check-in, no further settlement is required at disembarkation.
VISA, Mastercard, JCB, American Express
* Some cards may not support online pre-check-in. Bringing more than one card is advisable.
* JCB cards and USD cash payments require settlement at Guest Services before disembarkation.
* No advance deposit is required for USD cash payment.
Cruise Card
The Cruise Card serves as onboard identification at each port of call and, when a credit card has been registered, functions as a cashless payment method throughout the ship.
The assembly station assignment and emergency group number are printed on each Cruise Card. Please take note of these details.
A: The Star Theatre | B: The Restaurant
Luggage
Checked luggage will be delivered to staterooms by ship crew on embarkation day. As delivery may take some time, any items needed immediately should be kept as carry-on luggage.
Prohibited Items
Luggage is limited to items for personal daily use. Anything deemed inappropriate by Viking Cruises, heat-generating items, firearms, contraband, flammable materials, or dangerous goods may not be brought onboard.
Incense / candles, fresh and cooked perishable foods, multi-plug power adapters (including power strips), electric coffee makers, irons, induction cookers, electric kettles, lighting equipment, electric humidifiers / air purifiers / electric blankets, travel steamers, drones, fresh fruit, etc.
Luggage Tags
At embarkation, please complete the required details on the luggage tags provided at the port and leave your bags at the terminal counter. Your luggage will then be delivered directly to your stateroom by the ship's crew.
Embarkation
Boarding Times
Check-in is scheduled from around noon until one hour before the ship's departure. The exact check-in time and stateroom access time vary depending on the stateroom category booked. Please contact the booking travel agent for details.
* Please note that on embarkation day, guests may not disembark the ship after check-in and boarding.
* The boarding schedule is subject to change. Embarkation start times may be adjusted based on port arrival conditions on the day.
Mandatory Safety Drill
The safety and wellbeing of all guests and crew is Viking's highest priority. A mandatory safety drill for all guests is conducted on embarkation day.
Assembly station assignments vary by stateroom. The assigned assembly station is printed on each Cruise Card — please make note of this information.
Health Information
Guests travel at their own responsibility. Those requiring special medical support or wishing to bring medical equipment onboard should notify Viking at the time of booking.
* No refund of cruise fare will be made in the event a cruise is interrupted due to a guest's health condition.
Medications
Guests who take regular medications are advised to bring an additional 14-day supply beyond the duration of the cruise, as a precaution.
Wheelchairs
Wheelchairs are not available onboard. Guests who require a wheelchair are asked to bring their own and travel with a companion. Please confirm maximum wheelchair dimensions at the time of booking.
Pregnancy
Travel Insurance
This cruise is classified as an international voyage. Comprehensive travel insurance, including coverage for illness, theft and other unforeseen events, is recommended. As coverage provided by credit cards may vary, guests are asked to confirm their policy details in advance.
Onboard Information
What's Included in the Cruise Fare
With Viking Inclusive Value, the fare includes everything needed for a comfortable and enriching voyage, with no hidden costs or unexpected charges. Across the Viking fleet, pricing is designed to include everything guests need—and nothing they do not.
Viking Inclusive ValueDress Code
Viking does not have formal nights. Casual attire is appropriate during the day. From 6:00 PM, the dress code is elegant casual attire. For gentlemen, a collared shirt with trousers is appropriate. For ladies, a dress or a blouse paired with a skirt or trousers is appropriate.
* The buffet restaurant World Café welcomes casual dress at all times.
* Under elegant casual attire, ties and jackets are optional; jeans are not allowed.
Gratuities
Room Steward
Staterooms are serviced and beds made twice daily. The Room Steward is also available for laundry and other personal requests.
Laundry
Both a professional laundry service and a complimentary self-service launderette are available. Detergent is provided in the launderette.
Ironing
Irons are not permitted for use in staterooms. A pressing service is available through the Room Steward, and irons are also available in the self-service launderette.
Smoking
Onboard Facilities
The Star Theatre (Deck 2 Forward)
Original productions, live music, and a variety of entertainment shows are performed every evening.
The Nordic Spa & Sauna (Deck 1 Forward)
An authentic Nordic spa experience awaits onboard. Complimentary facilities include a dry sauna, steam room and thermal suite. A curated selection of spa treatments is also available.
* The pools are approximately 140 cm deep. Guests of shorter stature, as well as those who are not confident swimmers, are advised to exercise caution.
* All pools are saltwater and are temperature-controlled according to the season.
The Main Pool (Deck 7 Midship)
A heated pool set beneath a retractable roof offers a relaxing space to unwind. After a swim, deck chairs, light bites and drinks from the poolside bar are all close at hand for a leisurely afternoon at sea.
* All pools are saltwater and are temperature-controlled according to the season.
The Infinity Pool (Deck 7 Aft)
Located at the stern, the Infinity Pool offers panoramic views of the ship's wake as it blends with the open sea. An adjacent hot tub provides a relaxing setting at any time of day.
* All pools are saltwater and are temperature-controlled according to the season.
The Fitness Centre (Deck 1 Forward)
A fully equipped fitness centre is available throughout the voyage. Comfortable workout attire and appropriate footwear are recommended. Wired or Bluetooth earphones are compatible with the treadmills' audio guidance system.
The Nordic Shop (Deck 2 Forward)
A curated selection of Viking and Nordic brand collaborations, Scandinavian crafts and everyday essentials.
Guest Services (Deck 1 Midship)
A 24-hour concierge desk for all enquiries and assistance throughout the voyage.
The Medical Centre (Deck A Forward)
Onboard medical staff provide consultations and treatment. Consultation and medication fees apply. Travel insurance may cover some costs, though full payment onboard is required at the time of treatment. Japanese national health insurance is not accepted.
Operating hours are published daily in the Viking Daily onboard newsletter.
Stateroom Information
Standard Amenities & Services
* Items not found in the stateroom may be requested at Guest Services.
Stateroom Temperature Control
Stateroom temperature can be adjusted individually using the in-room climate control panel.
Drinking Water
The Room Steward replenishes drinking water in each stateroom daily.
Power Outlets
Outlets are available at both 110 volts and 220 volts. The 110-volt outlet accepts the standard Japanese plug type. Please verify that any electronic devices brought onboard are compatible with the available voltage. USB ports are also provided at the bedside.
* Bathroom outlets operate at 120V.
* Multi-plug adapters and power strips are prohibited as a fire prevention measure. Any brought onboard will be held at Guest Services until disembarkation.
Viking Yidun — Stateroom Benefits (OS–PS)
✓ Included— Not included
Viking Yidun — Stateroom Benefits (PV–V)
✓ Included— Not included
Wi-Fi
Complimentary Wi-Fi is available throughout the ship. Access instructions are provided onboard. Each stateroom supports up to two devices connected simultaneously — devices can be switched as needed.
To connect, access the ship's Wi-Fi network and register a name (in English), stateroom number, and password.
Dining
The Restaurant (Deck 2 Aft)
The Scandinavian-style main dining room, serving Western cuisine crafted from the finest fresh ingredients. Japanese cuisine options are also available. No reservation required — open seating throughout operating hours.
Manfredi's (Deck 1 Aft)
An authentic Italian restaurant inspired by the warmth and flavour of a beloved local trattoria.
The Chef's Table (Deck 1 Aft)
An intimate dining experience featuring original multi-course menus inspired by the world's great cities, paired with vintage wines curated by the onboard sommelier.
Specialty Restaurant Reservations
The terms for advance specialty restaurant reservations vary by stateroom category. For details, please contact the booking travel agent. Reservations may also be made onboard at the World Café on Deck 7, subject to availability.
World Café (Deck 7 Aft)
A global buffet restaurant with panoramic terrace views. Self-service beverages are available at all times (excluding maintenance periods).
The Pool Grill (Deck 7 Midship)
Freshly grilled burgers, noodles, salads, and more — an ideal poolside lunch option.
Mamsen's (Deck 7 Midship)
A Norwegian-inspired deli serving the signature house waffles and light seafood bites throughout the day.
The Winter Garden (Deck 7 Midship)
A Scandinavian-style modern conservatory offering an extensive tea selection, freshly baked scones, and pastries — the setting for a refined afternoon tea experience accompanied by live music.
The Living Room Bar (Deck 1 Midship)
A modern bar furnished with Scandinavian pieces and traditional Norwegian quilting. Coffee, sweets, and light snacks are also served throughout the day.
The Explorer's Lounge / The Explorer's Bar (Deck 7 Forward)
A two-deck lounge inspired by Viking's historic trade routes, offering sweeping ocean panoramas. The adjacent bar is an ideal spot to enjoy a cocktail with fellow guests.
1872 (Deck 7 Midship)
An ideal bar and lounge for a nightcap, with live band performances on selected evenings.
Room Service
Onboard Beverages
Complimentary beer, wine, sake, shochu, and soft drinks are served with lunch and dinner at qualifying restaurants. The Living Room Bar on Deck 1 also offers complimentary coffee and tea throughout the day (certain specialty coffee preparations are charged separately).
Self-service beverages at the World Café are available at all times (excluding maintenance periods). A beverage package is also available for guests who wish to enjoy a broader selection of premium drinks.
Silver Spirits Beverage Package
For guests wishing to upgrade beyond the complimentary offering, the Silver Spirits Beverage Package is available at USD 27 per person per day. The package provides unlimited access to premium wines, beers, spirits, cocktails, and soft drinks throughout the ship — at every bar and lounge, at any time.
The package includes:
- Premium wines, Champagne, cocktails, and aperitifs up to $18 USD
- 30% discount on premium beverages over USD 50
- 50% discount on premium tasting events
- Complimentary entry to standard tasting events
- The Chef's Table premium wine pairing menu
For details, please enquire at Guest Services or any onboard bar.
Bringing Alcoholic Beverages Onboard
Personal beverages may be brought onboard without restriction, including those purchased at ports of call. These may be enjoyed in staterooms and all public areas, including restaurants. No corkage fee applies.
Dietary Requirements
Guests with dietary requirements are asked to advise their travel agent at the time of booking. While every effort will be made to accommodate requests, availability of certain ingredients may vary. Once onboard, meal details may be confirmed with the restaurant team.
Shore Excursions & Shuttle Service
Shore Excursions
Viking's carefully curated itinerary visits ports of call renowned for their cultural and natural heritage, including UNESCO World Heritage Sites. Shore excursion programmes go beyond famous museums and landmarks — offering privileged access to special venues and immersive cultural experiences that are rarely available to independent travellers.
Full details and booking procedures are provided in the separate shore excursion information sheet.
Shuttle Service
At many ports of call, a complimentary shuttle bus service connects the ship to the city centre or the nearest public transport hub. Full details of shuttle availability at each port are provided in the separate information sheet.
Disembarkation
Disembarkation Luggage Tags
Disembarkation instructions and colour-coded luggage tags will be distributed to all staterooms the evening before arrival.
Luggage Transfer from Stateroom to Terminal
Complete the tag with the stateroom number and guest name (in English), attach it to the suitcase in a visible position, and place the luggage outside the stateroom door by 10:00 PM the evening before disembarkation.
Luggage will be arranged by tag colour in the terminal — please make note of the tag colour and number for easy identification.
Stateroom Access on Disembarkation Day
Public areas including the World Café and The Living Room Bar are available while awaiting the disembarkation call.
Cruise Booking Terms
Article 1 — Definitions
"Guest" and "Passenger" mean all persons, including minors, traveling under this Passenger Ticket Contract and each person's heirs and personal representatives. Acceptance of this Passenger Ticket Contract constitutes acknowledgment and acceptance of all of the terms and conditions contained herein, and authorizes such acceptance for all other persons traveling with or accompanying the booking party, along with any further terms and conditions of which the Carrier may separately notify in writing.
Article 5 — Cruise Fare
Upon receipt of the Cruise Fare, the Carrier agrees to transport guests from the port of embarkation to the point of final destination according to all of the terms, conditions, limitations and exceptions contained in this Passenger Ticket Contract. The Cruise Fare covers all normal shipboard services, meals, accommodations, facilities and included shore excursions.
Article 6 — Non-Transferability; Cancellation Fees
Non-Transferability (Article 6b): The itinerary, invoice and Passenger Ticket Contract are not transferable or assignable and are valid only for the Ship and cruise tour stated therein.
Cancellation Fees (Article 6d): Any cancellation of a cruise or cruise tour must be received in writing by the travel agent. The guest acknowledges that cancellation will cause the Carrier difficulty in replacing the booking and that cancellation fees apply regardless of whether the cruise or cruise tour is resold. Any losses sustained by the Carrier in the event of cancellation would be very difficult or impossible to quantify, and the cancellation fees below are fair and reasonable as liquidated damages.
| Written notice — days prior to departure | Cancellation fee per guest |
|---|---|
| Up to 30 days | No fee |
| 29 days or fewer | 100% of Full Fare |
* Cancellation fee schedule effective for departures from 29 November 2025 onwards.
Article 7 — Minimum Age
Viking does not maintain facilities or services on its Ships for individuals under the age of 18 years. Subject to limited exceptions, for all cruise tours, guests must be 18 years old on or before the day scheduled to embark on the cruise tour.
Article 8 — Pre-Boarding and Embarkation Requirements
Upon initiation of pre-boarding procedures, guests must have in their possession this Passenger Ticket Contract and, where necessary for the relevant itinerary: a passport, ID card or other equivalent identification document valid until six (6) months following disembarkation; any necessary affidavits; visas; inoculation or vaccination cards compliant with the requirements of the destinations visited; proof of travel insurance where required by the itinerary and allowed by law; and all other documents necessary for the scheduled ports of call and final destination.
Guests are required to be at the location designated for pre-boarding procedures at least four (4) hours before the scheduled time for the initiation of pre-boarding procedures.
Article 12 — Guest Warranties and Fitness; Pregnancy
Warranties and Fitness (Article 12a): Guests warrant that all Passengers traveling in their party are physically, emotionally and otherwise fit to undertake the cruise or cruise tour; that all required medical inoculations or vaccinations have been received; that all Ship rules and regulations and orders and directions of the Ship's Master, officers and medical staff will be observed at all times; and that conduct will not impair the safety of the Ship or jeopardize or inconvenience other Passengers. Viking is unable to accommodate guests who have passed their 24th week of pregnancy.
Article 15 — Carrier's Liability; Time Limits
Limitation of Liability for All Cruises (Article 15a): Liability is limited to Viking's negligence. Viking shall not be liable for death, injury, illness, damage, delay, loss or detriment caused by act of God, war or warlike operations, civil commotions, labor trouble, interference by authorities, epidemics or pandemics of communicable diseases (including, but not limited to, COVID-19, influenza and norovirus), governmental restraints or declarations relating to epidemics or pandemics, other restraints of governmental authority, health emergencies, perils of the sea, lurching of the Ship, any cause beyond Viking's control, fire, thefts or any other crime, errors in navigation or management of the Ship, or defect in or unseaworthiness of hull, machinery, appurtenances, equipment, furnishing or supplies of the Ship — except and unless it is proven that such death, injury, illness, damage, delay or loss resulted from an act or omission of Viking or its servants or agents committed during the course of carriage and due to fault or neglect.
The full text of the Passenger Ticket Contract is available at the link below.
Passenger Ticket Contract (PDF)Privacy Policy
Viking and its group companies are committed to respecting and protecting guest privacy. This notice applies to prospective, current and former guests, as well as business partners. The full Privacy Policy is available at the link below.
Privacy Policy (PDF)